Our Christmas turnaround is slightly different to standard, as we hit our busiest time of the year we need to ensure that orders are leaving us on time at Christmas.
Our Turnaround is time BEFORE dispatch. All orders are dispatched via Royal mail 1st class or international standard.
Please note that all orders from this date may NOT be dispatched until the 20th of December and therefore you must take into account royal mails timing on international or otherwise. We CANNOT guarantee there will be no delays via royal mail and can only guarantee our dispatch times. We are not responsible for any Royal Mail delays and have advised our Customers to order in plenty of time.
If you have requested a proof or there is a problem with your order and we email you, delays in your response will ultimately delay your turnaround.
As of today, 26th November 2019 our turnaround has shifted to 'Christmas Turnaround'
Christmas turnaround dates are as follows -
Lounge wear cut off - 30th November to guarantee dispatch by the 20th of December (all lounge wear is any product with the word lounge within the name and within our lounge wear categories)
Embroidery - EXCLUDING LOUNGE WEAR - 5th December to guarantee dispatch by the 20th of December
Printed - 10th December to guarantee dispatch by the 20th of December
These dates are subject to change however if changes are made this will NOT affect orders already placed
Orders placed after the above cut off dates will be made as soon as possible, please note office closures over Christmas which may result in orders not being dispatched until January. Orders will be made as soon as possible.
We will always aim to dispatch within 7-10 working days however due to order volumes this could also be very unlikely.
Please see the dates below in which orders will be dispatched by.
Earliest is 7 working days, Aim is 10 working days and Latest is our Christmas Turnaround which all orders will now be included in.
ALL orders placed after Christmas Cut Off will be subject to extended Turnaround
Dispatch Date Guide Loungewear orders placed
1st December - 6th December – Beginning of January
7th December - 13th December – Mid January
14th December - 20th December – Mid January
20th December - 3rd January – Mid January
4nd January -17th January – Standard Turnaround aim(10 working days)
We will aim to dispatch earlier than these turnaround dates, however we are unable to guarantee this.