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Turnaround & Delivery

Please Note - 24/12 - 01/01 are NOT included in our 'working days' The Workshop is shut down within this time. December lounge wear turnaround was/is 20 working days.

Turnaround

Printed items (Excludes handmade items - Lounge wear) - 2-7 Working day aim. (Full turnaround information below)

Embroidered items (Excludes handmade items - Lounge wear) - 2-10 working day aim. (Full turnaround information below)

Lounge wear - Handmade items  - Any item including 'Lounge within the title',  Lounge Sets, rompers, Harems, Lounge wear, Bloomies, Topknots, etc - 2-14 Working day aim. Please note our Lounge wear is handmade to order from scratch and therefore the turnaround must be in place. We cannot do rush orders on lounge wear at present.

 MIX & MATCH LOUNGE WEAR - Where possible turnaround for this will remain at the standard 2-14 working days but due to the complexity of these may be increased to 20 working days. From orders placed 18/01/2019

*Turnaround excludes delivery time.

 

STANDARD TURNAROUND

Our Turnaround can vary from order to order. As a standard we say up to 14 Working days. All orders are handmade to order and this is why we do have the turnaround.

Please do refrain from emailing within the 14 Working days asking where your order is as this does take up a lot of valuable time and if your order was not going to be dispatched within the turnaround time you would receive an email.

Your order will show as 'Order in Progress' Until it is marked as Awaiting shipment once they are marked as awaiting shipment they are ready to go and waiting on the next post pick up. Once your item is marked as Dispatched it has been dispatched.

You will receive an email/text update when your item is shipped or awaiting pick up if you have selected awaiting pick up.