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Turnaround & Delivery

Please Note - 24/12 - 01/01 are NOT included in our 'working days' The Workshop is shut down within this time. 

Turnaround

Printed items (Excludes handmade items - Lounge wear) - 2-7 Working day aim. (Full turnaround information below)

Embroidered items (Excludes handmade items - Lounge wear) - 2-10 working day aim. (Full turnaround information below) - (Embroidery items changed 20/08/2018)

Lounge wear - Handmade items  - Any item including 'Lounge within the title',  Lounge Sets, rompers, Harems, Lounge wear, Bloomies, Topknots, etc - 2-14 Working day aim. Please note our Lounge wear is handmade to order from scratch and therefore the turnaround must be in place. We cannot do rush orders on lounge wear at present.

 

*Turnaround excludes delivery time.

TEMP TURNAROUND AROUND FROM OCT - DEC.

Although absolutely every effort will be made to ensure orders still leave within our above detailed turnarounds. Due to busier periods around Oct-Dec our turnaround may increase to 20 working days for lounge wear. Please ensure Christmas orders are in as early as possible to ensure they arrive on time.

 

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STANDARD TURNAROUND

Our Turnaround can vary from order to order. As a standard we say up to 14 Working days. All orders are handmade to order and this is why we do have the turnaround.

Please do refrain from emailing within the 14 Working days asking where your order is as this does take up a lot of valuable time and if your order was not going to be dispatched within the turnaround time you would receive an email.

Your order will show as 'Order in Progress' Until it is marked as Awaiting shipment once they are marked as awaiting shipment they are ready to go and waiting on the next post pick up. Once your item is marked as Dispatched it has been dispatched.

You will receive an email/text update when your item is shipped or awaiting pick up if you have selected awaiting pick up.